Ventix AI ("Ventix," "we," "us," or "our") provides AI voice agents that call, qualify, and book real-estate leads on behalf of our clients. This Privacy Policy applies to ventixai.com and the services we provide.
We act in two roles. For visitors to our website and people who book a demo, we are the controller of your information. When we operate voice agents for a client, we process the personal information of the people those agents contact as a service provider / processor on that client's behalf and under their instructions.
Information we collect
Information you give us
- Booking and contact details when you request or schedule a demo through our calendar (name, email, phone number, company, and anything you tell us).
- Messages you send us by email or through our contact options.
Information we process for our clients
- Lead and contact data supplied by a client or captured from their lead sources (such as name, phone number, email, property interest, budget, and timeline).
- Call audio recordings, transcripts, and call outcomes generated when an AI agent speaks with a lead.
Information we collect automatically
- Standard log and device data when you visit our site (IP address, browser type, pages viewed, referring URLs), collected through cookies and similar technologies.
How we use information
- To respond to demo requests, communicate with you, and provide and improve our services.
- To place, route, record, transcribe, and analyze calls so AI agents can qualify leads and book appointments.
- To integrate with a client's CRM and scheduling tools.
- To maintain security, prevent abuse, and comply with legal obligations.
AI voice calls, recording, and consent
Our agents place automated voice calls and may record and transcribe them for quality, training, and record-keeping. Where a client uses Ventix to contact their leads, the client is responsible for having a lawful basis and any required consent to contact and record those individuals, and for honoring applicable calling-time, frequency, and do-not-call rules. We provide tools and reasonable controls to support compliant calling, but we do not provide legal advice.
If you received a call from an AI agent and want it to stop, you can say so during the call or email us at info@ventixai.com, and we will route your request to the responsible client.
How we share information
We do not sell your personal information. We share it only to run the service:
- Service providers that power our platform — telephony and voice infrastructure, speech and AI model providers, scheduling, hosting, and analytics — under contracts that limit their use of the data.
- Our clients, where we process lead and call data on their behalf.
- Legal and safety reasons, where required by law or to protect rights and safety.
- Business transfers, in connection with a merger, acquisition, or sale of assets.
Cookies and analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some may affect how the site works.
Data retention
We keep information for as long as needed to provide the service, meet legal and contractual obligations, resolve disputes, and enforce our agreements. Lead and call data we process for a client is retained according to that client's instructions and our agreement with them.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and not to be discriminated against for exercising these rights. To make a request, contact us using the details below. If your request relates to data we process for a client, we will refer you to that client or act on their instructions.
Do not call and opt-out
You can opt out of marketing emails using the unsubscribe link in any message. To stop AI calls, ask to be removed during a call or contact us and we will pass your request to the responsible client.
Data security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International users
We are based in Pakistan and process information there. If you use the service from outside Pakistan, you understand your information may be transferred to and processed in Pakistan.
Children's privacy
Our services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above.
Contact us
Questions or requests? Email us at info@ventixai.com or visit our contact page.